f.a.q’s

Q: do you ship to my country?
A: i ship worldwide!
-
Q: how long is shipping?
A: depending on where you are, it may range from 3 days to a month. If you are in the US, around 1 week. Anywhere else takes around 2 weeks or more. Of course, you can always upgrade to a faster shipping.
-
Q: nothing in your store fits my aesthetic, do you take customs?
A: yes! We offer custom-made products to fit your taste. Send an email to [email protected] or dm us on instagrade @ jayyvjewels and we'll get back to you <3
-
Q: do you offer free shipping?
A: Yes! US orders over $50 get free shipping and international orders over $100 get free shipping~~
-
Q: how long does it take for you to process my order?
A: processing time for in-stock products will usually range from 1-3 business days, however, if there are any delays, we will always let you know. customs will take up to a week or a week and a half, with frequent updates and notices. pre-orders may take up to a month, but we will always state details in the product description. 
-
Q: how much is shipping?
A: US tracked shipping is around $5. International tracked shipping is around $20 depending on your location. Unfortunately, shipping prices are out of our hands so we can't change it. 
-
Q: My package is lost/damaged  
A: Sorry to hear that :( Once the package is out of our hands, we can't do anything about it. We will try to help however we can though. 
-
Q: Do you do refunds, returns, exchanges?
A: No, unfortunately not. If something is wrong with your order, we will try to help though!
-
Q: I have a question that you didn't answer. 
A: Email or dm us and we'll get back to you in a few hours or ASAP! happy shopping <3